Accessibility statement

If anyone in your group has accessibility needs, do get in touch with us before booking and we will advise on safety and do all we can to make it possible for you to stay. However, there are some points that we cannot change, which are:

• The house is three storeys tall and has no lift, so it isn't wheelchair accessible and isn't really suitable for those with mobility issues. The ground floor just has the kitchen; the first floor has the living room, an ensuite bedroom and a bathroom; and on the top floor there are two further bedrooms and a bathroom.
• The fire & carbon monoxide alarm system is auditory – bear this in mind if anyone in your group has a hearing impairment.
• Some of the puzzles involve colour, so people who are colour blind won't get the full experience of those ones. However, there are lots of other puzzles, so provided everyone in your group is not colour blind in the same way, there will still be plenty for everyone to enjoy.

Complaints policy

If you have any complaints about your stay, just get in touch with us and we will do our very best to resolve the issue with you. We aim to respond to any complaints helpfully and courteously within 24 hours. It's also possible to involve AirBnB to get your complaint resolved, but hopefully you shouldn't have to resort to that as we do our best to be fair and reasonable people!

If any issues arise during your stay - for example if something in the house goes wrong or doesn't work - just get in touch by phone or AirBnB message and we will respond as quickly as we can, with the aim of fixing it on the weekend itself if possible.